Return Policy

Checking Your Order

Once you receive your order, please check the packing material to ensure no small items or papers are accidentally thrown out. Sometimes small items are packed within larger items for security. As hard as we try, errors can occur. If there are any problems with your order, please call us at 888-237-7683.

Returns

If you are not satisfied with an item or wish to exchange it for a different one, complete the Return Form and include it with your return merchandise.

• All sales final for Clearance Items
• Food items are not eligible for return
• Special Order items including Drop Ship or Custom Orders are not eligible for return
• Personalized or Engraved merchandise are not eligible for return unless the item is defective
• You have thirty (30) days from the date of receipt to return merchandise
• Refunds are issued in the original form of payment
• You are responsible for return postage unless the item was sent in error, was damaged or defective

Wrong Items / Damaged or Defective Items

If you received an incorrect item, or an item that was damaged or defective, contact Customer Service at 1-888-237-7683 to request pre-paid return label to return your item at no charge.

• You have seven (7) days from receipt of shipment to report damages and shortages.
• Once you receive the pre-paid return label, complete the Return Form and include it with your return merchandise.

Non-Returnable Items

• Special Order items including Drop Ship or Custom Orders. Personalized or Engraved merchandise unless the item is defective.
• We are not responsible for typographical errors.
• Untailored uniform items that have been tailored elsewhere.

For instructions on returning tailored uniform items, contact our Uniform Specialists at 703-640-7195, and select “1” to connect to our Sales Floor. Hours: 0930 to 1800 EST, Monday through Saturday.